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Privacy & Cookie Policy

How we collect, use and protect your personal data.

Who we are

CSG UK LTD is a professional cleaning and facility management company based in Lincolnshire.

What data we collect

We may collect the following types of personal data:

  • Contact form submissions - your name, email address, phone number, and message when you contact us through our website.
  • Analytics data - anonymised information about how you use our website, collected via Google Analytics (only if you consent).

Cookies we use

The table below describes the cookies used on this site:

CookieTypeDurationPurpose
csg_cookie_consentEssentialPersistentStores your cookie consent preference (localStorage)
_gaAnalytics2 yearsGoogle Analytics - distinguishes unique users
_ga_*Analytics2 yearsGoogle Analytics - maintains session state

Analytics cookies are only set if you click “Accept All” on the cookie banner. If you reject cookies, only the essential consent preference is stored.

How consent works

When you first visit our site, all analytics tracking is disabled by default using Google Consent Mode v2. No analytics cookies are set until you make a choice.

  • Accept All - enables Google Analytics so we can measure site performance and improve our services.
  • Reject - keeps all analytics tracking disabled. You can browse the site with essential functionality only.

Changing your mind

You can change your cookie preference at any time by clicking the “Manage Cookies” link in the website footer. This will clear your stored preference and re-display the consent banner so you can make a new choice.

How we use your data

We use personal data for the following purposes:

  • To respond to enquiries submitted through our contact form
  • To understand how visitors use our website so we can improve it
  • To comply with legal obligations

We do not sell your personal data to third parties.

Data retention

  • Contact form data - retained for as long as necessary to respond to your enquiry and for up to 12 months afterwards.
  • Analytics data - Google Analytics data is retained for 14 months, after which it is automatically deleted.
  • Cookie consent preference - stored in your browser until you clear it or use the “Manage Cookies” option.

Your rights under UK GDPR

Under UK data protection law you have the right to:

  • Access - request a copy of the personal data we hold about you
  • Rectification - ask us to correct inaccurate data
  • Erasure - ask us to delete your personal data
  • Withdraw consent - withdraw your cookie consent at any time via the footer link
  • Complain - lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected].

Third-party services

This website uses the following third-party services:

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Last updated: February 2026

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